Contact
For support, technical or commercial enquiries, pick the channel that suits you best. For urgent requests, email us with the order number included.
Official channel: support@reincarcareonline.ro. Response deadline: up to 24 working hours. For questions about an existing order, please include the order number and the email used at purchase.
Operator legal details
| Company | Digital Payments SRL |
|---|---|
| VAT | (RO)38316257 |
| Trade Register | J5/2640/2017 |
| Registered office | Strada Liniștii Nr. 15 C, C2, Paleu, Bihor county, 417166, Romania |
| support@reincarcareonline.ro |
Complaints and dispute resolution
Before any formal complaint, please try amicable resolution by emailing us. Most situations are resolved within hours.
If our response does not satisfy you, the following routes are available:
- Romanian National Authority for Consumer Protection (ANPC): anpc.ro
- Alternative Dispute Resolution (ADR): anpc.ro/ce-este-sal/
- EU Online Dispute Resolution: ec.europa.eu/consumers/odr
- GDPR complaints: www.dataprotection.ro (ANSPDCP)